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My Service Canada Account: EI application, reports and follow-up

For Employment Insurance, applying, completing required reports and reviewing your file are separate actions. Creating an account does not replace any of them.

Adapted from a guide first written for Quebec readers: passages specific to Quebec were removed. Rules in your province may differ.

For Employment Insurance, applying, completing required reports and reviewing your file are separate actions. Creating an account does not replace any of them.

Before starting

Prepare employment dates, requested information and your application reference. Read official instructions about applying without unnecessarily waiting for a Record of Employment.

Step by step

  1. To start an EI claim, use the EI application process. My Service Canada Account provides information and services related to your file.

  2. Check available Records of Employment. If one is missing or incorrect, contact the employer and ask Service Canada how to proceed; do not create a replacement record yourself.

  3. For periodic reporting, open the Internet Reporting Service identified by Service Canada. Report hours, earnings and other requested details for the reporting period.

  4. Check claim status, messages and payments. Successfully submitting a report and having a claim approved are different confirmations.

Confirm the result

Keep confirmation numbers and note the next reporting period. Check contact and direct-deposit details through the authorized services; the CRA account is a different service.

If you get stuck

Use Service Canada contact options or the official eServiceCanada callback request. Have a one-sentence problem summary and submission dates ready. Keep access codes private.

Official sources

Reviewed October 14, 2026. Some official pages and forms are available only in French. Open Provinces does not access your accounts, submit forms or store your documents.

More practical walkthroughs

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Sources and limits

This page gathers general rules and public information. Forms, deadlines, fees and criteria change: confirm the applicable rule with the responsible body before an important decision.

General information based on federal and national rules; provincial rules may differ. Confirm with the official body before acting. Last reviewed : 2026-10-14.