Report a possible vehicle, tire or child-seat safety defect

Stop using a product if it may be unsafe, preserve its identification details and report the issue to Transport Canada.

If a vehicle part, tire or child car seat appears to fail in a way that could cause injury, put safety first. Stop using the item if continued use may be dangerous and follow the manufacturer’s or dealer’s urgent safety advice.

Prepare a clear report

Record the make, model, model year, serial or vehicle identification number, and purchase or installation details.
Describe the failure, warning signs, conditions and whether anyone was injured.
Keep receipts, service records, photographs and the original product label; do not discard a failed part unless an authority or insurer instructs you.
Check Transport Canada’s recalls database to see whether a notice already exists, but do not assume that no recall means the product is safe.
Submit a defect report using Transport Canada’s current form and retain the reference number.
Contact the manufacturer or dealer as well; a defect report does not replace a warranty claim, insurance report or urgent repair.

For an injury or immediate road danger, call emergency services. If the issue involves a child restraint, follow the manufacturer’s instructions and Transport Canada’s current safety advice before using it again.

Transport Canada: defects and recalls · Transport Canada: child car-seat safety

Sources and limits

Sources: Transport Canada defect-reporting, recall and child-seat information. A report does not confirm a defect or establish recall eligibility; keep records and follow current safety instructions.

General information based on federal and national rules; provincial rules may differ. Confirm with the official body before acting.