Open ProvincesRecovering Data From a Damaged iPhone or Android Phone
Protect the device and avoid steps that can erase encrypted data. Check cloud backups and the manufacturer’s recovery guidance before authorizing a reset or repair.
Adapted from a guide first written for Quebec readers: passages specific to Quebec were removed. Rules in your province may differ.
Start with the facts that change the answer
If a phone is wet, hot, swollen or physically unsafe, stop using and charging it. Do not repeatedly power-cycle a damaged device or approve a factory reset if the data matters. Modern phones encrypt local storage, so a repair shop may not be able to recover files without the device passcode or functioning original hardware.
Document your next step
From a separate trusted device, check iCloud, Google Photos, Google One or other backups and record the account recovery details. Ask the repair provider in writing whether its proposed work risks data loss and whether the original logic board will be retained. Be cautious with services that promise guaranteed recovery or request account passwords. For battery swelling or heat, follow manufacturer safety advice and keep the phone away from flammable material.
Apple: recover data from a backup
Sources and limits
Source: Apple: recover data from a backup. Recovery depends on the damage, encryption and prior backups; avoid resets and consult the device maker or a reputable repair specialist.
General information based on federal and national rules; provincial rules may differ. Confirm with the official body before acting.