Open ProvincesSwitching mobile or Internet providers: keep your number and check the final bill
Compare the full monthly cost and device balance, start the transfer with the new provider, then verify cancellation and the last invoice.
Adapted from a guide first written for Quebec readers: passages specific to Quebec were removed. Rules in your province may differ.
Before changing providers, compare the full cost of the plan rather than just the advertised monthly price. Include taxes, connection or equipment charges, data limits, roaming, device financing, promotional expiry and what the service costs after a discount ends.
Before you place the order
- Read your current agreement and latest bill; ask the provider for the device balance and any cancellation amount as of the day you plan to switch.
- Check coverage and service at the addresses where you need it, including any work or travel locations that matter.
- Confirm that the new plan includes the features you use, such as voicemail, hotspot, international calls or accessibility options.
- Keep your account number, account-holder name and any transfer PIN or authentication details required by the new provider.
Transfer the number safely
If you want to keep your mobile number, tell the new provider during setup and let the transfer process coordinate cancellation where possible. Do not cancel the old mobile service first: an active line is generally needed for the transfer request. Keep the old SIM or eSIM available until the new service works and confirm that calls, texts, data and two-factor authentication are working.
Check the final account
The CRTC explains how to switch providers and keep a phone number. The Office de la protection du consommateur explains how to terminate a cellular contract. Contract terms and fee rules can change; request a current written amount before you switch.
Sources and limits
Fees depend on the agreement, device financing and rules in force; confirm the current calculation with the provider.
General information based on federal and national rules; provincial rules may differ. Confirm with the official body before acting.