Problems and disputes in Manitoba: consumer complaints, small claims, workplace injury and legal aid

Who to contact in Manitoba for a problem with a business, an unpaid debt, a workplace injury or when you cannot afford a lawyer.

What to do and who to contact when something goes wrong in Manitoba. Each section gives the usual order of steps, then the official body and page. Rent disputes are on the renting page.

A problem with a business (consumer complaint)

Write to the business first, say what happened and what you want, and keep copies. If you paid by credit card you can ask the issuer about a chargeback. Then complain to the regulator.

Consumer Protection Office. Complaints are in writing. The office contacts the business and mediates, but it cannot impose a settlement: if there is no agreement, either side can go to court.

Official page: consumer complaints ↗

Money owed to you or damage caused (small claims)

Small claims court is a last resort. Send a written demand with a deadline, keep proof of delivery, and check the time limit to sue and the maximum amount in your province: both differ and have changed recently.

Court of King's Bench, Small Claims. File the claim form on paper at a court administrative centre (e-filing is not accepted) and serve the defendant within the set time.

Official page: small claims ↗

Hurt at work (workers' compensation)

Get medical attention, tell your employer straight away and report to the compensation board: deadlines differ by province and being late can cost you benefits. In several provinces it is illegal for an employer to ask you not to report.

Workers Compensation Board of Manitoba. Tell your supervisor right away, see a health care provider, then report to the WCB (app, phone, online or paper). Your employer must also report.

Official page: report an injury ↗

You cannot afford a lawyer (legal aid)

Legal aid covers some problems only, often criminal, family and some civil matters, and uses a financial test. Duty counsel at the courthouse is often available without applying. Ask early: waiting lists exist.

Legal Aid Manitoba. Start online or by phone, or apply in person at an application centre or courthouse. A fee may apply, with waivers for some applicants.

Official page: apply for legal aid ↗

Scams and fraud

If you were scammed or your identity was stolen, see the step-by-step help under where to start.

Procedures only: fees, limits, forms and time limits change and differ, so each official page is the authority. General information, not legal advice; a community legal clinic can help. Quebec has its own rules: see AtlasQuébec.

Guides for this province