Problems and disputes in Yukon: consumer complaints, small claims, workplace injury and legal aid

Who to contact in Yukon for a problem with a business, an unpaid debt, a workplace injury or when you cannot afford a lawyer.

What to do and who to contact when something goes wrong in Yukon. Each section gives the usual order of steps, then the official body and page. Rent disputes are on the renting page.

A problem with a business (consumer complaint)

Write to the business first, say what happened and what you want, and keep copies. If you paid by credit card you can ask the issuer about a chargeback. Then complain to the regulator.

Professional Licensing and Regulatory Affairs. Yukon has a Consumers Protection Act but no general complaint page: complaints against regulated business professionals (real estate, insurance, collection agencies and others) go to the Department of Community Services (phone 867-667-5798, toll-free 1-800-661-0408 ext. 5798); liquor, investment, telecom and health-inspection complaints each have their own route on the Yukon site.

Official page: consumer complaints ↗ (our automatic checker could not open this site)

Money owed to you or damage caused (small claims)

Small claims court is a last resort. Send a written demand with a deadline, keep proof of delivery, and check the time limit to sue and the maximum amount in your province: both differ and have changed recently.

Small Claims Court of Yukon. File in person, by mail or by fax at the registry in Whitehorse, Dawson City or Watson Lake. The court's self-help guides explain each step.

Official page: small claims ↗

Hurt at work (workers' compensation)

Get medical attention, tell your employer straight away and report to the compensation board: deadlines differ by province and being late can cost you benefits. In several provinces it is illegal for an employer to ask you not to report.

Yukon Workers' Safety and Compensation Board. Employers and health care providers must report work-related injuries within a short delay, and serious injuries immediately. Use the board's injury pages to file your own report.

Official page: report an injury ↗

You cannot afford a lawyer (legal aid)

Legal aid covers some problems only, often criminal, family and some civil matters, and uses a financial test. Duty counsel at the courthouse is often available without applying. Ask early: waiting lists exist.

Yukon Legal Services Society. Book an interview with the intake coordinator (by phone if you live outside Whitehorse). Duty counsel has no financial eligibility test.

Official page: apply for legal aid ↗ (our automatic checker could not open this site)

Scams and fraud

If you were scammed or your identity was stolen, see the step-by-step help under where to start.

Procedures only: fees, limits, forms and time limits change and differ, so each official page is the authority. General information, not legal advice; a community legal clinic can help. Quebec has its own rules: see AtlasQuébec.